Privacy Policy
At We Are Bound, we understand that personal stories, family memories and life details are deeply private. We are committed to handling personal information with care, respect and transparency.
This Privacy Policy explains how We Are Bound collects, uses, stores and protects personal information when you visit our website, make an enquiry, book a service, participate in our storytelling process, or otherwise communicate with us.
We Are Bound is based in Australia and handles personal information in accordance with Australian privacy principles and good privacy practice. Personal information broadly means information or an opinion that identifies, or could reasonably identify, an individual.
1. Information we collect
We may collect personal information when you:
make an enquiry through our website or by email;
book a consultation or storytelling session;
complete a form or questionnaire;
communicate with us by phone, email or in person;
provide photographs, documents, notes or other materials for a personal story project;
subscribe to updates or request further information;
visit our website.
The types of information we may collect include:
your name;
email address;
phone number;
postal address or general location, where relevant to in-person sessions;
details about the person whose story is being captured;
family names, relationships and relevant background details;
life stories, memories, milestones and personal reflections;
photographs, documents, handwritten notes, letters or other materials you choose to provide;
booking, payment or invoice details;
website usage information, such as pages visited, browser type, device information and general analytics data.
Because We Are Bound creates personal biography books, the information shared with us may include sensitive, emotional or highly personal details. We only ask for information that is reasonably needed to provide our services.
2. How we collect information
We collect information directly from you wherever possible. This may happen through:
website forms;
email correspondence;
phone calls;
in-person conversations;
storytelling sessions;
questionnaires;
documents, photographs or materials provided by you or your family.
In some cases, we may receive information from a family member, carer or representative who is helping to organise a story project. Where appropriate, we will take reasonable steps to make sure the person whose story is being captured understands the nature of the service and has agreed to participate.
3. Why we collect personal information
We collect personal information so we can:
respond to enquiries;
arrange consultations and storytelling sessions;
prepare, write, edit and produce personal biography books;
communicate with clients and family members during a project;
include approved photographs, memories and story details in a finished book;
manage bookings, invoices and payments;
provide client support;
improve our website and services;
meet administrative, legal and record-keeping requirements.
We do not collect personal information for purposes unrelated to the services we provide.
4. Personal stories, photographs and family materials
The heart of We Are Bound is personal storytelling. Any stories, photographs, documents or family materials shared with us are treated as confidential project materials.
We will only use these materials for the purpose of creating the agreed personal biography book or related service, unless you give us written permission to use them in another way.
We will not publish, share or use your personal story, photographs, family details or finished book for marketing, portfolio, social media or promotional purposes without clear permission.
5. Consent and participation
Where a story is being created about a living person, We Are Bound seeks to work respectfully and with that person’s knowledge and involvement wherever possible.
If a family member books a project on behalf of someone else, it is the responsibility of the person booking the service to ensure they have appropriate permission to share personal information, photographs and family materials.
If there are concerns about capacity, family consent, sensitive information or permissions, We Are Bound may pause or decline a project until those matters are clarified.
6. How we use your information
We use personal information only for the purpose for which it was collected, or for a closely related purpose you would reasonably expect.
This may include using your information to:
communicate with you;
prepare interview questions;
record and organise story details;
write and edit personal biography content;
design and produce the final book;
coordinate with printers or production providers where needed;
send invoices, confirmations or project updates;
maintain internal business records.
7. Disclosure of personal information
We do not sell personal information.
We may disclose limited personal information where necessary to:
professional service providers who help us operate our business, such as website hosting, email, bookkeeping, printing, design, file storage or technology providers;
printing or production suppliers involved in creating the finished book;
legal, accounting or professional advisers, if required;
government, regulatory or law enforcement bodies, where required by law.
Where we use third-party suppliers, we take reasonable care to work with providers who handle information securely and appropriately.
8. Printing and production suppliers
If your project includes a printed book, approved content and images may need to be shared with a professional printer or production supplier.
Only the information required to produce the book will be shared. This may include the book manuscript, approved photographs, cover design, delivery details and print specifications.
We Are Bound will not share private interview notes, background documents or unused personal materials with printers unless they are required for the final approved book.
9. Website analytics and cookies
Our website may use cookies and analytics tools to understand how visitors use the site and to improve the website experience.
Cookies are small files stored on your device. They may collect information such as your browser type, device, pages visited, time spent on the site and general location data.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function as intended if cookies are disabled.
10. Email communication
If you contact We Are Bound by email, we may keep your email and contact details so we can respond to your enquiry and maintain appropriate business records.
If you subscribe to receive updates, you may unsubscribe at any time using the unsubscribe link provided or by contacting us directly.
We do not add clients to marketing email lists without consent.
11. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in:
password-protected digital files;
secure cloud-based storage;
email systems;
business administration platforms;
project folders;
physical notes or printed materials, where needed for the project.
We aim to limit access to personal information to those who need it to complete the agreed work.
Because no method of electronic storage or transmission is completely secure, we cannot guarantee absolute security. However, we take privacy and confidentiality seriously and use practical safeguards appropriate to the nature of the information we hold.
12. Retention of information
We keep personal information only for as long as reasonably needed for the purpose it was collected, including project completion, client communication, business administration, legal obligations and record-keeping.
Project materials such as interview notes, drafts, photographs and supplied documents may be retained for a limited period after the project is completed in case edits, reprints or follow-up support are required.
You may request deletion or return of certain project materials, subject to any legal, administrative or technical limitations.
13. Accessing or correcting your personal information
You may contact us to request access to the personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
We will respond to access or correction requests within a reasonable timeframe.
In some circumstances, we may need to verify your identity before providing access or making changes.
14. Overseas disclosure
Some of the technology providers we use, such as website hosting, email, cloud storage, analytics or business software providers, may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable providers with appropriate privacy and security practices.
By using our website or services, you understand that some information may be handled by third-party technology providers located outside Australia.
15. Links to other websites
Our website may contain links to third-party websites, such as booking platforms, social media pages, payment providers or other resources.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. Children and young people
We Are Bound’s services are generally intended for adults and families preserving personal stories and memories.
If information about children or young people is included in a story project, it should only be provided by a parent, guardian or authorised family member, and only where appropriate for the project.
17. Complaints or concerns
If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the matter.
Email: hello@wearebound.au
Please include your name, contact details and a brief description of your concern.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is Australia’s national privacy regulator.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal requirements.
The latest version will be published on this page with the effective date shown above.
19. Contact us
For privacy questions, access requests, correction requests or complaints, please contact:
We Are Bound
Email: hello@wearebound.au
Website: www.wearebound.au
Location: Sydney, New South Wales, Australia
ABN: 752 681 042 97
Effective date: 1st July 2026