Terms and Conditions
Welcome to We Are Bound.
These Terms and Conditions explain how our website and services may be used, and the terms that apply when you make an enquiry, book a consultation, or engage We Are Bound to create a personal biography book or related storytelling service.
By using this website, making an enquiry, booking a service, or proceeding with a We Are Bound project, you agree to these Terms and Conditions.
Please read them carefully. If you have any questions before booking, please contact us.
1. About We Are Bound
We Are Bound creates personal biography books and story-based keepsakes for individuals and families. Our work may include in-person storytelling sessions, personal interviews, writing, editing, photo inclusion, book layout and coordination of printed keepsake books.
We Are Bound is based in Australia and provides services primarily for Australian clients.
2. Website use
The content on this website is provided for general information only.
You agree to use this website lawfully and respectfully. You must not use this website in a way that may damage, disrupt or interfere with the website, its security, or the experience of other users.
You must not copy, reproduce, distribute or use website content, images, written copy, branding, design elements or other materials from this website without written permission from We Are Bound.
3. Our services
We Are Bound offers personal storytelling and biography services. The specific details of each service, including inclusions, session numbers, book format, timeline, pricing and deliverables, will be outlined before booking.
A typical project may include:
initial enquiry or consultation;
storytelling sessions;
collection of personal details, memories and family stories;
review of supplied photographs or documents;
writing and editing of the personal story;
client or family review;
book layout and preparation;
coordination of printing, where included or requested.
Exact inclusions may vary depending on the package or agreement.
4. Personal storytelling process
The We Are Bound process relies on open conversation, personal recollection and family input.
We will guide the storytelling process with care, but we cannot guarantee that every memory, life event, family detail or personal milestone will be included in the final book.
The final story will be shaped from the information provided during the project, including interviews, notes, documents, photographs and approved family contributions.
5. Client responsibilities
To help us complete the project, you agree to:
provide accurate and relevant information;
attend scheduled sessions or provide reasonable notice if a session needs to be changed;
provide photographs, documents or materials within agreed timeframes;
review drafts and provide feedback within agreed timeframes;
ensure you have permission to share any photographs, documents, stories or family information provided to us;
let us know about any sensitive family matters, privacy concerns or information that should not be included.
Delays in providing information, feedback, approvals or materials may affect the project timeline.
6. Consent and authority
If you are booking a project on behalf of another person, you confirm that you have the appropriate authority or permission to do so.
Where a biography is being created about a living person, We Are Bound expects that person to know about the project and agree to participate wherever possible.
If there are concerns about consent, capacity, family disagreement, sensitive material or legal authority, We Are Bound may pause or decline the project until the matter is clarified.
7. Sensitive information
Because our work involves personal stories, you may choose to share sensitive or emotional information.
You are responsible for deciding what information you wish to share. We will handle personal information carefully and in accordance with our Privacy Policy.
We Are Bound is not a counselling, legal, medical or financial service. Our storytelling sessions are not intended to provide therapy, legal advice, health advice, financial advice or family dispute resolution.
8. Quotes and pricing
Prices for We Are Bound services will be provided before a project begins.
Unless otherwise stated, prices are in Australian dollars.
A quote may include writing, interviews, editing, design and/or production coordination depending on the package selected.
Printing, postage, extra copies, premium finishes, additional design work, urgent work, travel outside an agreed area, additional sessions or major changes may incur additional costs.
Any additional costs will be discussed before proceeding.
9. Payments
Payment terms will be provided at the time of booking or invoice.
A deposit or initial payment may be required to secure your project and begin work.
Further payments may be due at agreed milestones, such as after interviews, before final design, before print production, or before delivery of the final book.
Work may be paused if payment is overdue.
Final files, print approval, printed books or completed deliverables may be withheld until outstanding invoices are paid.
10. Deposits
Deposits secure time in the We Are Bound schedule and allow preparation work to begin.
Unless otherwise agreed in writing, deposits are non-refundable once work has commenced.
If a project is cancelled before work begins, We Are Bound may offer a partial refund or credit at its discretion, depending on the circumstances and any administration or preparation already completed.
Nothing in these Terms and Conditions limits your rights under Australian Consumer Law.
11. Cancellations by the client
You may cancel a project by providing written notice.
If you cancel after work has commenced, you may be required to pay for work already completed, time already allocated, expenses incurred, and any third-party costs that cannot be recovered.
This may include preparation time, interviews, writing, editing, design, administration, printing, production or supplier costs.
Where appropriate, We Are Bound may provide a partial refund, credit or alternative arrangement based on the stage of the project.
12. Rescheduling sessions
If you need to reschedule a storytelling session, please provide as much notice as possible.
We understand that health, family and personal circumstances can change, especially when working with older clients or sensitive life events.
Reasonable rescheduling will be accommodated where possible.
Repeated cancellations, missed sessions or significant delays may affect the project timeline and may incur additional fees if substantial extra administration or scheduling time is required.
13. Cancellations or delays by We Are Bound
If We Are Bound needs to reschedule a session or adjust a project timeline due to illness, emergency, supplier delays or circumstances outside our control, we will contact you as soon as reasonably possible.
We will make reasonable efforts to reschedule and continue the project.
If We Are Bound is unable to complete the agreed service, we will discuss an appropriate remedy, which may include a refund for work not completed.
14. Project timelines
Any project timeline provided is an estimate unless expressly confirmed in writing as a fixed deadline.
Timelines may be affected by:
client availability;
interview scheduling;
delays in receiving photographs or materials;
time taken to provide feedback or approvals;
volume or complexity of story content;
printing or supplier delays;
public holidays, illness or circumstances outside our control.
We will make reasonable efforts to complete work within the agreed timeframe but cannot guarantee completion by a specific date unless this has been agreed in writing.
15. Drafts, review and approvals
As part of the project, We Are Bound may provide written drafts, edited content, page layouts or proofs for review.
You are responsible for reviewing all drafts and proofs carefully.
This includes checking:
names;
dates;
locations;
family relationships;
spelling;
photograph placement;
sensitive details;
story accuracy;
any information you do not want included.
Once final approval is given, We Are Bound is not responsible for errors, omissions or changes requested after printing or final production, unless the issue was caused by our failure to apply an agreed correction.
16. Revisions and changes
Reasonable revisions may be included as part of your package or agreement.
Revisions are intended to refine the story, correct details, improve wording and ensure the final book feels right.
Major changes, restructuring, additional interviews, rewriting due to new information, substantial family changes, or changes requested after approval may incur additional fees.
We will advise you before proceeding with work that falls outside the agreed scope.
17. Accuracy of personal stories
Personal biography work is based on memory, reflection and information provided by the client, family or authorised contributors.
We Are Bound does not independently verify every detail, event, date, family relationship or historical reference unless specifically agreed.
You are responsible for confirming the accuracy of personal details before final approval.
18. Family contributions and disagreements
Some projects may involve contributions from more than one family member.
The person who books the project is responsible for coordinating family input unless otherwise agreed.
If family members disagree about content, wording, photographs, omissions or sensitive matters, We Are Bound may pause work until clear instructions are provided by the authorised contact.
We Are Bound is not responsible for resolving family disputes.
19. Photographs, documents and materials supplied by you
You are responsible for ensuring you have the right to provide any photographs, documents, letters, written content, family records or other materials used in the project.
By providing materials to We Are Bound, you confirm that:
you own the materials, or have permission to use them;
their use will not infringe another person’s rights;
they may be used for the purpose of creating your personal biography book or related project.
We Are Bound is not responsible for copyright, ownership or permission issues relating to materials supplied by you.
20. Printing and production
Where printing is included or arranged, We Are Bound may work with external printers or production suppliers.
Printed colours, paper texture, binding, finishes and image reproduction may vary slightly from digital proofs or screen previews.
Minor print variation is normal and does not automatically mean the product is faulty.
If there is a printing issue caused by a supplier, We Are Bound will liaise with the supplier where appropriate and seek a reasonable solution.
We Are Bound is not responsible for print errors that were present in a proof approved by the client.
21. Delivery
Delivery details, postage, courier fees or collection arrangements will be confirmed as part of the project.
Delivery times may vary depending on location, supplier schedules and courier or postal services.
We Are Bound is not responsible for delays caused by postal services, couriers, incorrect delivery details or circumstances outside our control.
22. Intellectual property
All original writing, design, layouts, templates, interview structures, process materials, website content, brand assets and creative materials produced by We Are Bound remain the intellectual property of We Are Bound unless otherwise agreed in writing.
Once the final project has been paid for in full, you are granted permission to use the completed biography book for personal, family and private purposes.
You may share the finished book with family and friends.
You may not reproduce, sell, commercially publish, distribute, adapt or use the work for commercial purposes without written permission from We Are Bound.
23. Client ownership of personal materials
You retain ownership of personal photographs, documents, stories and materials you provide to We Are Bound.
We do not claim ownership of your personal memories, family history, photographs or supplied documents.
By providing those materials, you grant We Are Bound permission to use them for the purpose of completing the agreed project.
24. Portfolio and marketing use
We Are Bound will not use your personal story, photographs, family details, book pages or finished project in marketing, social media, portfolio materials or promotional content without your written permission.
If permission is requested, you may decline without affecting your project.
25. Privacy
Your privacy is important to us.
Personal information is collected, used and stored in accordance with our Privacy Policy.
Please read our Privacy Policy for more information about how we handle personal information, photographs, documents and personal story materials.
26. Testimonials
If you provide a testimonial, review or feedback, we may ask for your permission to use it on our website or marketing materials.
We will not publish your full name, personal details, photographs or story content unless you have agreed.
27. Gift bookings
If you purchase a We Are Bound service as a gift, you are responsible for ensuring the recipient is willing to participate.
If the recipient does not wish to proceed, We Are Bound may offer an alternative arrangement, credit or partial refund depending on the stage of the project and work already completed.
Gift bookings cannot proceed without the participation and consent of the person whose story is being captured.
28. Health, wellbeing and emotional material
Storytelling can bring up emotional memories.
We Are Bound takes a gentle and respectful approach, but we are not responsible for emotional distress, family disagreement or personal responses that may arise from discussing life events, memories, grief, illness or family history.
Clients are encouraged to seek appropriate professional support if difficult emotions arise.
29. Limitation of liability
To the maximum extent permitted by law, We Are Bound is not liable for indirect, incidental, special or consequential loss, including emotional distress, family disagreement, lost opportunity, loss of data, reputational harm or loss arising from use of this website or participation in our services.
Our liability for services supplied is limited to the amount paid for the relevant service, except where the law does not allow such limitation.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights you may have under Australian Consumer Law or other applicable legislation. Under Australian Consumer Law, consumers have rights called consumer guarantees when buying products and services, and remedies may include repair, replacement, refund or cancellation depending on the circumstances.
30. Australian Consumer Law
Our services come with guarantees that cannot be excluded under Australian Consumer Law.
This means our services must be provided with due care and skill, be fit for the purpose made known to us, and be supplied within a reasonable time where no timeframe is agreed.
If there is a problem with our service, please contact us so we can review the matter and provide an appropriate remedy where required.
31. Events outside our control
We Are Bound is not responsible for delay or failure to perform an obligation where the delay or failure is caused by circumstances outside our reasonable control.
This may include illness, accident, family emergency, natural disaster, technology failure, supplier delay, postal or courier delay, government restriction, public health event, power outage or other unexpected disruption.
32. Changes to services or website content
We may update, change or remove website content, service descriptions, pricing, packages or availability from time to time.
Changes will not affect a confirmed project unless discussed and agreed.
33. Third-party links and services
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the content, policies, security or practices of third-party websites.
If you use a third-party website or service, you do so according to their own terms and policies.
34. Governing law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
You agree that any dispute relating to these Terms and Conditions or our services will be subject to the laws and courts of New South Wales, Australia.
35. Contact us
If you have questions about these Terms and Conditions, please contact:
We Are Bound
Email: hello@wearebound.au
Website: www.wearebound.au
Location: Sydney, New South Wales, Australia
ABN: 752 681 042 97
Effective date: 1st July 2026